Customer Support
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Ongoing Website Support
Your website is a dynamic business tool - the online version of your business. When you make a change, you want this reflected in your website immediately. The Content Management System gives you flexibility - you can make content changes yourself or we can make them for you. This is covered by your monthly Hosting and Support Plan. There is no time limit - simply call or email when you need assistance.
Making Changes
Our ongoing customer support helps you keep your site up to date. We can give you the knowledge and tools you need to make the changes yourself, or we can make the changes for you. The services we offer include:
- Adding new content, and updating or reformatting existing content;
- Helping you add images, video or other special kinds of content to your site;
- Training for new or existing staff.
Additional Features
When you want to upgrade your website with a new design or new features, we can help with these too. These are quoted at the time:
- Implementing new features and making sure they work they way you want
- Design changes - anything from a new logo to a complete redesign.
Hosting Support
WEB IDEAS websites are hosted on the WEB IDEAS hosting environment. This is on Premium Australian Servers based in Sydney, Australia. The following kinds of technical support are included in the cost of your monthly hosting and support plan:
- Ensuring the correct operation or connectivity of your website
- Ensuring the correct operation or connectivity of any email residing on the WEB IDEAS hosting environment.
- An extensive backup system - if you think you have 'lost' some content, give us a call. We can access backups and restore to a known date.
Domain Support
If your domain is registered via WEB IDEAS, the following kinds of technical support are included in the cost of your Domain Support Plan:
- Dealing with any problems with domains registered with us
- Assisting with renewals for domains registered with us.
Technical Support
Technical support for your website and hosting is always occurring. Our industry is constantly changing and adjustments need to be made - that's what we do. When the changes tip over into new technology, we create new website solutions to meet the new circumstances - such as the mobile-responsive websites that are now standard. We are certainly guaranteed of interesting times!
Customer Support News & Information
Support for the 2024-2025 Holiday Period
Supporting our clients through the holiday period is our biggest priority. Learn about how we do this.
Benefits of our Hosting & Support Packages
Discover the benefits of our web hosting and support packages. Keep your website secure, up-to-date, and engaging with our expert assistance.
Support for the 2023-2024 Holiday Period
Discover how we're here to support you during the 2023-2024 holiday season. Your peace of mind is our priority.
Support through the 2022-2023 holidays
Another year has come and gone and the Web Ideas team is taking a break to rest and recharge. This doesn't mean your Web Ideas site is going without support. Read on to learn how we keep your services running smoothly.
How Web Ideas will Look After You
We can help you answer these questions. A large part of our business is providing you the support you need to make your website as effective as possible - analysing statistics, making changes to content, adding more pages, adding directory listings, using social media, sending email newsletters - your whole online marketing strategy.
Keeping things running smoothly over the 2021-2022 holiday period
The end-of-year holiday period is fast approaching and the Web Ideas office will be closed for a much needed break after an interesting year. But whilst we aren’t in the office, we do our best to make sure that everything runs smoothly for our clients.
COVID-19 and Business
WEB IDEAS is committed to supporting our clients and community throughout this time of business disruption and change.
Our focus is on supporting our staff, clients and wider community to stay healthy and connected, whilst looking for opportunities to take your business online and in different directions.
How to Access and Set Up Email
Every website that Web Ideas creates comes with the ability to create email accounts using your domain name, however setting up email accounts can be a complex and confusing mess of options.
Adding Special Hours to your Google Business Profile
With the Labour Day holiday coming up next week (Monday 9th March) it's a good idea to check that your Google My Business listing is showing the correct details of whether your office will be closed for the public holiday.
Using the Web Ideas Helpdesk
When you have an issue or changes that you want made to your website it is most effective for you to contact Web Ideas through our Helpdesk system and you will hear back from us faster than emailing a specific employee.
Keep it All Running Smoothly
Our business relies on our hosting and website integrity. The internet is an ever-changing environment with many risk factors, from technological advances through to hackers wishing to do harm.
How Effective is your website?
Take our short 6 minute quiz of 12 multiple choice questions about your website and you'll receive a score and tips for improvement.
