Keeping things running smoothly over the 2021-2022 holiday period
2021 has been an interesting year and the team are going on a much needed break.
The Web Ideas office will be closed from Noon Thursday the 23rd of December and re-opening as normal 9am the 17th of January.
Whilst we aren't in the office we have procedures in place to ensure that everything runs smoothly for our clients.
Preparation
In the lead-up to the holidays we go through all the domains that we manage and check that none of them will expire when we’re away. If the expiration date for a domain is within this time period, we get in touch with the owner to see if they want to keep their domain name. If they do then we renew it to make sure it keeps running without issue.
Updates
Our software gets its own Christmas present in the form of an update in the last week before we close. This ensures that we have enough time before finishing up for the year to smooth out any issues that may arise from that, whilst giving our clients the latest version to keep their sites and emails strong and secure.
Monitoring
Whilst we’re away we still keep an eye on our servers and helpdesk, so if anything does go wrong we’re there to fix it. The alerts on our servers let us know immediately if something has gone wrong so we can get on to fixing it straight away so that your site and emails aren’t down for long. If you need us to do something please email helpdesk@web-ideas.com.au with URGENT at the start of your subject line.
On top of our monitoring, our data centres will be open throughout this time and keeping an eye on things at their end.
The team at Web Ideas are wishing you a very happy Holiday Season and New Year.
Related News & Information
Keeping things running smoothly over the holiday period
The end-of-year holiday period is fast approaching and the Web Ideas office will be closed for a much needed break. But whilst we aren’t in the office, we do our best to make sure that everything runs smoothly for our clients.
COVID-19 and Business
WEB IDEAS is committed to supporting our clients and community throughout this time of business disruption and change.
Our focus is on supporting our staff, clients and wider community to stay healthy and connected, whilst looking for opportunities to take your business online and in different directions.
How Web Ideas will Look After You
We can help you answer these questions. A large part of our business is providing you the support you need to make your website as effective as possible - analysing statistics, making changes to content, adding more pages, adding directory listings, using social media, sending email newsletters - your whole online marketing strategy.
How we work through your projects
At Web Ideas, we prioritize delivering a comprehensive service that addresses all of our clients' needs. We start by taking the time to understand our clients' needs before creating an effective design that fits their requirements. Our team then implements the design, along with the necessary content and other online components, to ensure a seamless and effective end product. We pride ourselves on looking after our clients throughout the process, and even after the project's completion, to guarantee their satisfaction. Finally, we ensure that everything runs smoothly, offering ongoing support and maintenance to ensure our clients' online presence continues to thrive.
