Using the Web Ideas Helpdesk
When you have an issue or changes that you want made to your website it is most effective for you to contact Web Ideas through our Helpdesk system and you will hear back from us faster than emailing a specific employee.
Advantages of the Helpdesk
There are multiple advantages to contacting the Web Ideas Helpdesk when you have an issue with your website.
- Our Helpdesk is monitored as a priority so we will have faster response times.
- Multiple employees check the Helpdesk so that even if one person is out of the office for the day your email will still be received and actioned.
- Your issue or change will be properly assigned to the employee who will be the best at actioning your specific request.
- The Helpdesk allows us, and you, to track the progress of your issue so that we can ensure your request gets seen through to completion.
Why you would contact the Helpdesk
Our Helpdesk should be your first port of call for:
- Any issues you are having with your website
- Changes or updates that you would like made to your website
- If you have forgotten how to edit something on your website
- If you need to reset your logins
How to contact the Helpdesk
There are a few ways to contact the Helpdesk:
- Calling our Helpdesk number (03) 8873-0088 (this is monitored 9am-5pm Monday-Friday)
- Emailing helpdesk@web-ideas.com.au
- Follow this link to Submit a Support Ticket
- On our website under our Customer Area
Your website is an integral part of your business… it IS your online business. We aim to provide you with the best support possible so that maintaining your website and online presence is a breeze.
Want some help now? Submit a Ticket
Related News & Information
Keeping things running smoothly over the holiday period
The end-of-year holiday period is fast approaching and the Web Ideas office will be closed for a much needed break. But whilst we aren’t in the office, we do our best to make sure that everything runs smoothly for our clients.
Keep it All Running Smoothly
Our business relies on our hosting and website integrity. The internet is an ever-changing environment with many risk factors, from technological advances through to hackers wishing to do harm.
