Support through the 2022-2023 holidays

Another year has come and gone and the Web Ideas team is taking a break to rest and recharge.

The Web Ideas office will be closed from 5:00pm Thursday the 22nd of December and re-opening as normal 10am the 9th of January.

This doesn't mean your Web Ideas site is going without support during this time as we have procedures in place to keep everything running smoothly.

Preparation

In the lead-up to the holidays we go through all the domains that we manage and check that none of them will expire when we’re away. If the expiration date for a domain is within this time period, we get in touch with the owner to see if they want to keep their domain name. If they do then we renew it to make sure it keeps running without issue.

Updates

Our software gets its own Christmas present in the form of an update in the last week before we close. This ensures that we have enough time before finishing up for the year to smooth out any issues that may arise from that, whilst giving our clients the latest version to keep their sites and emails strong and secure.

Monitoring

Whilst we’re away we still keep an eye on our servers and helpdesk, so if anything deviates from the expected we’re there to fix it. The alerts on our servers let us know immediately if something has gone wrong so we can fix it straight away and your site and emails aren’t down for long. If you need us to do something please email helpdesk@web-ideas.com.au with URGENT at the start of your subject line.

On top of our monitoring, our data centres will be open throughout this time and keeping an eye on things at their end.

We will be ready for your Web Development projects again in 2023!

The team at Web Ideas are wishing you a very happy Holiday Season and New Year and we look forward to seeing you in 2023.